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Return policy and shipping info.

Dear Customers,
all the items we are selling here are original THE FROZEN AUTUMN and STATIC MOVEMENT top-quality merchandising, very rare and hard/impossible to find anywhere else. All of them have to be considered as special order items available in limited amounts only. This is the reason why we can accept no returned items, under no circumstances. 
The chosen item(s) will be sent via registered mail (within Germany) or express courier (outside of Germany) to your shipping address within 7 working days from the date of your order. Delivery occurs within about 5 working days after sending the item(s), at least as far as Europe is concerned. After placing your order you'll receive a confirmation e-mail. After shipping your item(s), you'll receive a second e-mail, with the instructions to track your parcel.

For shipping outside Germany, let us know if you wish your e-mail and/or telephone number to be given to the courier, for them to be able to reach you just in case.

 Shipping prices include packaging. Displayed prices don't include PayPal fee which is around 4%, and is automatically charged when you purchase the item(s).

Be aware that all the personal data you provide us with (name, address, e-mail, etc. ), are just used in order to send you the purchased items (and, before that, to keep you informed about the status of your order).

Thanks for your attention and support and enjoy your shopping at The Frozen Autumn online store!