Dear Customers,
all the items we are selling here are original THE FROZEN AUTUMN top-quality merchandising, in some cases hard/impossible to find anywhere else.
The chosen item(s) will be sent via tracked parcel. After placing your order you'll receive a confirmation e-mail. After shipping your item(s), you'll receive a second e-mail, with the instructions to track your parcel.
Due to how this platform is technically arranged, displayed prices:
do NOT include 25% VAT;
do NOT include PayPal fees, which is around 4%;
do NOT include postage (70 kr for Norway);
these costs will appear on your order recap and then charged accordingly when you purchase the item(s).
Be aware that all the personal data you provide us with (name, address, e-mail, etc. ), are only used in order to send you the purchased items (and, before that, to keep you informed about the status of your order).
RETURNS POLICY
If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 14 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund if we are out of stock. If you have ordered incorrectly or are not happy with your purchase, please contact us for returning instructions. On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment.
PLEASE NOTE:
Exchanges for limited edition items (such as coloured vinyl, picture vinyl, signed items, numbered editions, etc.) are subject to available inventory at the time of the receipt of the exchange. If your item is a CD or vinyl release, it must not be opened and remain sealed in its plastic wrapping to qualify for a refund or exchange. If we no longer have these limited items in stock you will be automatically given a refund. We also highly recommend that the items be returned to us using a mail service which provides tracking or insurance. We do not assume liability for any damage incurred to your item(s) during its delivery back to us. Once your return has been received by us, we will exchange your item or credit you accordingly.
Please allow up to 4 weeks for your return to be processed.
N.B.
Make sure you provide us with your correct data and an address where the recipient's name clearly appears on the mail-box. We do not assume liability for your item(s) being lost/misplaced or returned to us by the post services because of an incorrect/unknown/incomplete address or recipient, in which case refunds will not be issued.
Thanks for your attention and support and enjoy your shopping at The Frozen Autumn online store!